Plan to resolve conflict and promote collaboration

Please consider this as my conflict Scenario: I was working in a hospitalthat had just cut down on costs and the nursing staff had to handle more responsibilities in smaller windows of time. Consequently, the manager had placed big expectations on the shoulders of the nurses. In one occasion, the manager failed to communicate the projected work output, and after the nurse’scompletion of the assignment, the manager believed that the task were not completed as expected.  She yelled at the nurse, embarrassed her in front of the team, and reported her forunderperformance to the management. The situation has caused conflict among them and they were no longer speaking directly to each other unless absolutely necessary. Communication was significantly limited to informationregarding patient care.


Imagine that you are a leadership consultant.

1. Use your example of conflict in your professional practice (from the Week 4 discussion) and build on the readings, videos, and peer input you received.

2. Critically analyze the situation and create a plan that would have helped to resolve the conflict and promote collaboration among the group.

3. Your plan should include seven to 10 scholarly references and be seven to eight pages long (page count does not include the cover or references list). Review your conflict scenario and include the following

o Comprehension: Review the details of the conflict scenario, identifying the type and effects of the conflict.

o Application: Relate course content on delegation, empowerment, group dynamics, and constructive group roles and behaviors to the identified conflict scenario.

o Analysis/Synthesis: Clarify understanding of the internal and external variables contributing to the conflict. Create a plan that would have helped to resolve the conflict and promote a high functioning health care team.

o Evaluation: Summarize the value of effective conflict resolution skills for the nurse leader.